Legal
Commission & Fee Policy
Fee structure for B2B sellers and resellers on the Nour Naturels platform. Last updated: 1 March 2026.
This policy applies to approved wholesale buyers and resellers who purchase through the Nour Naturels B2B platform. Consumer retail orders are not subject to commission fees.
Wholesale Pricing Tiers
| Tier | Min. Order Value | Discount off RRP | Platform Fee |
|---|---|---|---|
| Bronze | β¬500 | 25% | 3.5% |
| Silver | β¬2,000 | 32% | 2.5% |
| Gold | β¬5,000 | 38% | 1.5% |
| Platinum | β¬15,000+ | 45% | 0.75% |
| Distributor | Negotiated | Up to 52% | Negotiated |
Tier assignment is based on the previous 12 months' cumulative order value. Tiers are reviewed on the 1st of each calendar quarter.
Platform fee
The platform fee is a percentage charged on each B2B transaction to cover payment processing, platform maintenance, account management, and seller support services. The platform fee is deducted from the invoice total automatically and shown as a line item on every invoice.
Minimum order quantities (MOQ)
Bronze tier: 12 units per SKU minimum. Silver and above: 6 units per SKU minimum. Gold and above: No per-SKU minimum, but total order must meet tier threshold. Custom or private-label orders: MOQ is specified per product in the product catalogue.
Payment terms
Bronze and Silver: Payment due before dispatch (prepayment). Gold: Net 15 days from invoice date. Platinum and Distributor: Net 30 days from invoice date, subject to credit approval. Late payments incur 2% per month interest on the outstanding balance.
Shipping costs on wholesale orders
Orders under β¬500: Standard shipping charged at cost. Orders β¬500ββ¬1,999: 50% shipping subsidy applied. Orders β¬2,000+: Free standard shipping within EU/Poland. Express shipping always charged at cost. Pallet/freight shipments: quoted individually.
Promotional pricing and seasonal discounts
Additional promotional discounts (e.g., seasonal launches, clearance stock) are offered at our discretion and communicated by email to eligible tier accounts. Promotional pricing is not combinable with tier discounts unless explicitly stated.
Chargeback and dispute fees
If a payment dispute or chargeback is initiated by a buyer, and the dispute is resolved in our favour, a fee of β¬35 per chargeback will be charged. This reflects the costs imposed on us by payment processors. Legitimate disputes resolved in the buyer's favour will not incur fees.
Questions about your tier or fees?
Your account manager can provide a personalised fee breakdown.